Customer Notices
- Cable Notices
- Telephone Notices
- Internet Notices
- 2024 Annual Disclosure Statements
Cable Notices
- 2024
- 2023
- 2022
- 2021
- 2020
- 2025 Cable TV & MergeTV Rate Adjustments
- Removal of Viacom Channels Effective September 30th
- Disney Sunsetting Select TV Everywhere Applications Effective September 23rd
- Removal of NFL Network and NFL RedZone Effective August 31st
- WBD Shutting Down TV Everywhere Content on Cartoon Network Website Effective July 30th
- Paramount Sunsetting Smithsonian App & Authenticated Websites Effective July 1st
- HBO & Max Rate Increase Effective July 1st
- Hallmark Movies & Mysteries rebrand to Hallmark Mystery Effective March 6th
- Hallmark Drama rebrand to Hallmark Family Effective February 28th
- Premium Channel Removal from Traditional Cable Effective February 28th
- Changes to Music Choice Channels Effective February 1st
- Paramount Sunsetting Select TV Everywhere Applications Effective January 31st
- Showtime Rebranding to Paramount+ with Showtime Effective January 8th
- THE365 Channel Now Available Effective January 1, 2024
- 2024 MergeTV Rate Adjustments
- 2024 Cable TV Rate Adjustments
- Removal of Circle Network Effective December 31st
- Discontinuation of Showtime Anytime App Effective December 14th
- Removal of VOD and Time Shift from IPTV Effective December 1st
- NFL RedZone Free Preview November 5th
- NFL RedZone Free Preview September 24th
- Showtime & HBO Removal from Traditional Cable TV Effective September 5th
- Removal of SEC Network Alternate Channel Effective August 15th
- HBO Max Rebranding to Max Effective May 23rd
- Cinemax, Starz & Encore Removal from Traditional Cable TV Effective May 1st
- HBO & HBO Max Rate Increase Effective May 1st
- TiVo+ Streaming Channels Added to MergeTV Effective March 28th
- Showtime Free Preview March 24th - March 27th
- IPTV SD Channels to be Replaced with HD Equivalent Effective March 9th
- Additional Premium Movie Channels Added to MergeTV, February 2023
- HBO/Cinemax Free Preview February 3rd – February 6th
- 2023 MergeTV Rate Adjustments
- 2023 Cable TV Rate Adjustments
- Showtime Free Preview December 9th - December 12th
- Removal of VOD from RF Cable TV System Effective December 1st
- Removal of VOD Rentals from IPTV Cable TV System Effective December 1st
- HBO/Cinemax Free Preview November 22nd - November 29th
- NFL RedZone Free Preview November 6th
- Removal of Olympic Channel Effective October 1st
- Starz & Encore Billing Changes Effective October 1st
- NFL RedZone Free Preview September 25th
- HBO/Cinemax Free Preview September 6th - September 10th
- Removal of Outside TV Effective September 1st
- TVG2 changing to FanDuel Racing Effective September 1st
- GAC Family changing to Great American Family Effective August 20th
- MLB Extra Innings Free Preview July 21st - July 28th
- Removal of Channels with Select Cable Boxes Effective May 9th
- Showtime Free Preview April 29th - May 2nd
- Court TV Mystery is now ION Mystery March 18th
- HBO/Cinemax Free Preview May 3rd - May 9th
- MLB Extra Innings Free Preview April 7th - April 14th
- HBO/Cinemax Free Preview March 10th - March 14th
- 2022 TV Rate Adjustments
- ESPN Classic to be discontinued January 1, 2022
- DIY changing to Magnolia Network January 5, 2022
- HBO/Cinemax Christmas Free Preview Event: Dec 24 – Dec 31
- HBO/Cinemax Thanksgiving Free Preview Event: Nov 23 – 29
- ESPN lineup changes effective October 4 2021
- HBO/Cinemax Free Preview 9/23 – 9/27
- Great American Country changing to GAC Family on September 27, 2021
- Defy TV now airing on FOCUS Broadband Cable channel 95
- MLB Free Preview Coming July 16th - July 22nd, 2021.
- Fusion Channel Removal
- HBO/Cinemax Free Preview 6/17 - 6/21
- Showtime Free Preview 4/30 - 5/3
- MLB Extra Innings Free Preview Coming April1st - April 8th
- Court TV now airing on ATMC Cable channel 70
- Major League Baseball Extra Innings Free Preview March 26th-April 2nd
- HBO/Cinemax Free Preview May 14th-May 17th
- Starz Free Preview June 15th – June 21st
- 2021 TV Rate Adjustments
- HBO/Cinemax free preview - Effective November 25th – November 30th
- Keep Americans Connected Pledge - Cable TV extension ends May 18th
- Effective March 26, 2020 - Justice Network is available on ATMC Cable channel 105
- Effective March 26, 2020 - Dabl Network is available on ATMC Cable channel 106
- HBO/Cinemax Free Preview April 17th - April 20th
- Effective March 17, 2020, Removal of ESPN Goal Line
- HBO/Cinemax Free Preview January 17th-January 20th
- HBO Go Discontinued Effective July 31, 2020
- SHOWTIME lineup changes effective July 15, 2020
- NFL RedZone Free Preview Sept 3rd – 13th
Telephone Notices
- 2024
- 2023
- 2022
- 2021
- 2020
- Vacation Disconnect Rate Adjustment Effective November 1st
- Federal Universal Service Charge ("FUSC") Rate, Effective 1/1/2025
- Federal Universal Service Charge ("FUSC") Rate, Effective 10/1/2024
- Federal Universal Service Charge ("FUSC") Rate, Effective 7/1/2024
- Federal Universal Service Charge ("FUSC") Rate, Effective 4/1/2024
- Federal Universal Service Charge (“FUSC”) Rate, Effective 1/1/2024
- Federal Universal Service Charge Rate ("FUSC"), Effective 10/1/2023
- Federal Universal Service Charge (“FUSC”) Rate, Effective April 1, 2023
- NC Utilities Commission Authorizes Increase of Telecommunications Relay Service Surcharge
- NC 911 Board Approves Decrease in E911 Charge
- Federal Universal Service Charge (“FUSC”) Rate, Effective July 1, 2023
Internet Notices
2024 Annual Disclosure Statements
2024 Vacation Discount Rate Adjustment
2020 Annual Meeting Notice
Thank You Brunswick County for voting us
Best Customer Service for the 16th year!
Cable Service Complaints
If you have a complaint about your cable service, you should first contact customer service at the following telephone number: 888-367-2862. If FOCUS Broadband does not satisfactorily resolve your complaint, you may contact the Consumer Protection Division of the Attorney General's Office of the State of North Carolina, 9001 Mail Service Center, Raleigh, NC 27699‐9001.
