From time to time FOCUS Broadband must perform maintenance in order to repair, maintain or upgrade its network. We try to limit the impact this maintenance has on customers by scheduling the work during overnight maintenance windows between the hours of 1 AM and 5 AM. To report an outage unrelated to one of the maintenances mentioned below, please call 833-663-1241.
Learn more about scheduled maintenances and why they occur
Maintenance Alerts
March through April, 2025 - Over the next two weeks FOCUS Broadband will be performing maintenance across many areas of Brunswick County currently served by cable modem service to improve service reliability. The work will take place during a maintenance window each night from 1AM to 4 AM. During this time customers will lose access to cable modem service for a period estimated to be up to 30 minutes. Work will take place on the following nights: March 27th, April 1st, April 2nd, April 3rd, April 8th, April 9th, April 10th, April 15th and April 16th. Below is a guideline for areas where select addresses will be impacted.
- March 27th- Calabash, Shallotte, Holden Beach
- April 1st- Calabash
- April 2nd-Shallotte
- April 3rd- Calabash, Seaside
- April 8th- Calabash, Seaside, Shallotte
- April 9th- Holden Beach, Shallotte
- April 10th- Holden Beach
- April 15th- Calabash, Seaside
- April 16th- Calabash, Seaside
