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FOCUS Broadband Welcome Kit
We’ve put together this guide to help provide you with more information on your services as well as some helpful tips on how to ensure you get the best experience possible from FOCUS Broadband.
FOCUS Broadband Welcome Kit
Help with Streaming TV
How to Set Up Streaming Devices
How to Set Up an Amazon Fire TV Stick
Setting up your new device is easy and only takes a few minutes.
Your device may look different than the ones shown but the steps remain the same.
- Unbox your Amazon Fire Stick and plug it into your TV’s HDMI port. Insert batteries into the remote.
- Plug the Fire Stick’s power cord into an electrical outlet. It is best to use the included power adapter for optimal performance.
- Once the Fire Stick is connected to power and your TV, turn on your TV and switch the TV input to the HDMI port that you plugged the Fire Stick into.
- Connect the Fire Stick to your Wi-Fi network.
- If this is your first time setting up your Fire Stick, it will automatically scan for available Wi-Fi networks. Select your network and enter your Wi-Fi password. Your Fire Stick will now connect to your Wi-Fi network.
- If you have an Amazon account, go ahead and sign in. If not, you can create an account during this step.
- After your Fire Stick has connected to Wi-Fi, it will check for any available software updates.
- If updates are available, download them to ensure optimal performance.
- Finally, you’ll be prompted to set up your Fire Stick’s parental controls.
- You can choose to turn them on or skip this step if it’s not necessary.
How-To Set Up a Roku
Setting up your new device is easy and only takes a few minutes.
Your device may look different than the ones shown but the steps remain the same.
- Plug in your Roku to a TV using an HDMI cable.
- Connect your Roku to your home wireless network.
- You can do this by going to the setting menu, then selecting networks, then wireless.
- Once connected, it will automatically update to the latest version.
- Create a Roku account or sign in to an existing one.
- Follow the on-screen instructions to connect the Roku to your account.
- Add channels by going to the channel store and browsing through the selection.
How to Set Up YouTube TV
Steaming with the YouTube TV app is easy. There are two ways to access your favorite TV shows, movies, and sports coverage.
Setting Up YouTube TV on a Smart TV
- Download the YouTube TV app to your Smart TV.
- Open the app and an activation code will pop up.
- Go to a web browser on your phone or computer and type in tv.youtube.com/start
- Log into your Google Account, type in the activation code, and click “Allow.”
- Browse content to find what you want to watch.
Casting YouTube TV to Any TV
- Grab an external streaming device like a Chromecast, Roku, Apple TV, or Amazon Fire Stick.
- Your device may look different than the ones shown but the steps remain the same.
- Check to ensure that your phone or desktop is connected to the same Wi-Fi network as your external streaming device.
- Open the YouTube TV app on your phone or open the YouTube TV homepage on your desktop.
- Choose what you would like to watch and click “Cast” in the video player.
- From a list of available devices, choose the device you want to cast to and your chosen content will begin to play.
Instructional Videos
How Do I Set Up My Amazon Fire TV Stick?
Learn how to install and set up your Amazon Fire TV Stick so you can stream your favorite movies and shows anytime, right from your home.
Amazon Fire TV Stick Menus & Options
Follow along to learn how to navigate the Amazon Fire TV Stick remote, main menu, search features, app downloads, and more.
How Do I Set Up a Digital Antenna?
If you are ready to cut the cord on cable but don’t want to lose local channels you know and love – a digital antenna may be a good option for your household. Follow along this walkthrough video of how a digital antenna works and discover if it is the right fit for you.
How Do I Set Up a Roku Steaming Stick?
Set up your Roku Streaming Stick in just a few steps and start streaming your favorite content on any compatible TV.
How do I Sign In and Navigate YouTube TV?
Getting started with YouTube TV is simple. Learn how to install the app on your smart TV and navigate the platform in just a few easy steps.
How Do I Set Up an Apple TV?
To set up your Apple TV device, follow these quick steps and explore its features and streaming capabilities.
Why Cut the Cord?
Streaming services continue to grow in popularity. Learning how the switch from cable to streaming platforms can expand your entertainment options.
Help with DIRECTV
How do I get the DirecTV app?
Not sure if your device is supported? Check now.
Go to your device’s app store:
Select the DirecTV app and follow the prompts. Have your DirecTV user ID and password handy for sign-in.
How do I learn about device and stream limits
Most customers can enjoy DirecTV streaming on all compatible devices connected to their home network at the same time and also use up to three of those streams on the go. Learn about device and stream limits.
How do I fix common DirecTV app issues?
Try these tips:
- Check for app updates in your app store. If an update is available, install it and restart your device.
- Check for device software updates and install.
- Close and restart DirecTV app.
- Reboot your phone or tablet.
- Uninstall and reinstall DirecTV app.
- Re-launch the DirecTV app and try again.
To reinstall the DirecTV app:
- Go to your device’s app store: Apple App store, Google Play store, Amazon for Android.
- Select the DirecTV app and follow the prompts for installation.
Instructional Videos
How to Use 3rd Party Apps with DirecTV?
Through DirecTV’s Gemini device, you have access to thousands of the most popular apps on Google Play including Max, Netflix, Prime Video and so much more.
How to Use DirecTV with Cloud DVR
With Cloud DVR, you can record your favorite movies and shows to watch anytime, anywhere. Explore how to schedule recordings and use My Library to watch your recordings with DirecTV.
How to Personalize Your DirecTV Entertainment
Using the Gemini device, you’ll discover how to customize your ideal channel lineup to make your DirecTV entertainment experience even easier.
How to Use Voice Control with Google Gemini
With Google Gemini, you can control your live TV experience, search for your favorite shows, and more – all with your voice. Check out this video to learn more.
DirecTV Overview
Explore how to watch live TV, access your recordings, browse On Demand content, and make the most of your DIRECTV service with this helpful video guide.
Contact DirecTV Customer Support
Didn’t find what you need? Click here to contact DirecTV.
