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Scheduled Maintenance: How We Keep Our Network Fast and Reliable

At FOCUS Broadband, our team of technicians, installers, and customer support professionals take pride in delivering the state-of-the-art high-speed internet you’ve come to expect. From responding to weather-related outages, to upgrading our cutting-edge systems, keeping you connected is a 24/7 job—and we love being a part of it!

You may have wondered why FOCUS Broadband occasionally schedules maintenance windows for our network, after all, isn’t the point of reliable internet to avoid outages in the first place? However, occasional scheduled maintenance is a crucial part of maintaining our fast, reliable network, and ensuring that your internet service is up to the highest industry standards.

The Importance of Scheduled Maintenance Windows

First and foremost, scheduled maintenance windows are rare and, when they do occur, it’s out of necessity. They are implemented to improve your internet experience, protect your connection, or respond to an emergency situation.

It might be helpful to think about scheduled maintenance the same way you think about car maintenance. If you don't take your car to the shop on occasion, it's going to break down at the worst possible time. Though you can’t drive it while you let your mechanic service your car for a short period of time, the mechanic’s work is increasing the performance of your car as well as extending its lifespan and value. The same goes for high-speed internet. Yes, you will temporarily “lose service,” but you will ultimately gain a better, faster, more reliable internet connection as a result.

Three Common Reasons for Scheduled Maintenance Windows

There are three primary reasons why a schedule maintenance may occur: 1) network software updates, 2) broadband equipment and infrastructure upgrades, and 3) environmental and construction-related repair or mitigation work.

Software Updates: Broadband technology is constantly improving, and the complex software involved helps deliver and distribute internet efficiently across the network. To ensure there's enough bandwidth for everyone—and that the technology doesn't go haywire and stop working altogether—software engineers routinely tweak their programming to make the system even better. It’s fairly similar to your cell phone—occasionally, you need software updates to enhance quality and security, and you must restart the phone after the software is installed. Though you lose cell phone service for a period of time, your phone is much more secure and improved because of the planned maintenance and “outage.”

Equipment Upgrades: The infrastructure utilized to provide high-speed internet is immense. Far more than just a “wire” connected to your house, there is an entire labyrinth of interconnected equipment dispersed throughout our community that delivers broadband. We occasionally update our core routers or replace outdated hardware with new equipment, ensuring that our network is up to date. Naturally, a scheduled outage is necessary to install the upgraded equipment and improve your internet service.

Environmental and Construction-related Repair: Despite our best efforts to maintain a reliable network, sometimes outside factors intervene—and we have seen it all! Heavy precipitation can inundate systems, unearthing wires and shorting core routers. Construction crews may accidentally damage lines when prepping land for new developments. Even an occasional car crash can damage our equipment and cause service interruptions. When these unfortunate incidents happen, we may need to physically relocate some infrastructure, resulting in a temporary scheduled outage, while developing a longer-term solution to mitigate against future hazards.

Typical Timing for Scheduled Maintenance

We understand that there is never a good time to not have internet. After all, we depend on high-speed internet for work, communication, and entertainment just as much as our customers. But with that in mind, FOCUS Broadband only ever conducts planned maintenance and scheduled outages late at night, when overall internet usage is at its lowest level.

Please know that when these are scheduled, we are limiting the inconvenience to the fewest number of people as possible. Just as highway repair work is often done at night, when traffic is at its lowest point, scheduled maintenance occurs when internet traffic is at its lowest, too.

After the Scheduled Maintenance

Once the planned maintenance is complete, you shouldn't notice any difference to your service the next day. On the off chance you experience any difficulties accessing your internet, make sure your devices’ connections and settings remained as they were prior to the scheduled outage. Additionally, your device may require you to sign-in to your Wi-Fi after an outage, but this is rare. Of course, if you have any issues whatsoever, our customer service team and technical support specialists are always prepared to help.

To learn more about our network and how you can get the most out of our high-speed internet, be sure to check out FOCUS Broadband online and follow our social pages!

 

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