Our timeline for repairs depends on the severity and duration of the storm and the conditions in the affected areas. Please be assured that repairs will be made as quickly as possible once the area is safe for our technicians. To report an outage, call 833-663-1241.

Service Notifications and Outages

Tips for Staying Connected During a Hurricane

• Fully charge your cell phone and locate your car charger
• Save your cell phone battery by texting instead of calling, lowering your brightness, turning your touchscreen function off and by turning your phone on only when needed
• Backup your home computer files and secure them in a safe location
• Try text messaging if phone lines are busy
• Take important phone numbers with you if you leave home
• Develop an alternate communication plan to stay in touch with family
• Follow FOCUS Broadband on our website and Facebook to receive up-to-date announcements about service affecting issues or outages